The items provided by the website https://kimono.japan-streetwear.com are new and guaranteed against any defects. They are identical to those in traditional commerce and come from all referenced publishers and suppliers.
If an item is defective or not as described, the buyer has 30 days from the receipt of the items to request an exchange or refund. In such a situation, the buyer must send proof of the vice(s) to support@anime-figurine.com (description and attached photos). If the thirty (30) day period normally expires on a Saturday, Sunday, or a holiday, it is extended until the next working day.
The customer must return the new and unused items, in their entirety and in their original packaging, intact, along with all possible accessories, user manuals, and documentation (in its original cellophane packaging and with the corresponding invoice). If the packaging or the mentioned product features have been damaged, we will be unable to accept a return and provide a full refund of the order.
In case of exercising the right of withdrawal, the website https://kimono.japan-streetwear.com is obliged to refund the amounts paid by the customer, without charges, except for return fees. The refund is due within a maximum period of 14 working days from the date of receipt of the returned package(s) and the validation of the return procedure by our team.
The return shipping costs remain the responsibility of the buyer.
In the event of a refund, we guarantee that it will be made within 14 days following the date of receipt of the returned package.
If you wish to return an item for another reason, please contact support@anime-figurine.com.
We will guide you through the necessary steps for returning the product. Please also note that Peaky Legacy Limited cannot be held responsible for any shipping errors or damage to returned packages and their contents that may negatively affect the return procedure. Therefore, we invite you to carefully follow the return instructions provided to ensure that your package is received under the best conditions and that a refund is guaranteed to you.
Some items are not eligible for refunds:
- Gift cards: Once issued, gift cards are non-refundable. By purchasing a gift card on our site, you agree to the general terms and conditions of sale of this product.
- Masks: For health reasons, masks cannot be returned or refunded.
Partial refunds are allowed in certain circumstances.
- Items that are not in their original condition, damaged, or missing parts for reasons not caused by us.
- Items returned more than 30 days after delivery.
Peaky Legacy Limited also reserves the right to refuse a return or refund for a reason not previously mentioned if it would prevent the proper restocking of the product intended to be returned.
Refunds (if applicable)
Once the returned goods are received and inspected, you will be notified by email of the further procedure. We will also inform you if your return has been approved.
If your return is approved, the refund will be processed, and the credit will automatically be applied to your credit card or original method of payment within a few days.
If your refund is delayed (if applicable)
If you have not yet received your refund, please first check your bank account.
The refund process may take some time for multiple reasons beyond our control. If you feel that it is beyond the usual timeframe, we encourage you to contact your bank first to check if there might be any issues preventing the funds from returning to your account.
If you have followed all these steps and still have not received your refund, please contact us at support@anime-figurine.comanime-figurine.com.
Exchange (if applicable)
If the product does not suit you, we will be happy to exchange it. Please note that return costs are your responsibility. To request an exchange, please contact support@anime-figurine.com.
Damaged Products (if applicable)
In the unlikely event that the goods are damaged, please contact us via email at support@anime-figurine.com.
Please note that in the unlikely event that the item is damaged, you will not be eligible for a refund.
The website https://kimono.japan-streetwear.com reserves the right to refuse any return for your convenience.
Returns
If your purchase is marked as a gift at the time of purchase and sent directly to your home, you will receive a voucher corresponding to the value of the returned goods. The voucher will be sent to you by mail upon receipt of the returned goods.
If the purchase was not indicated as a gift at the time of purchase, or if the gift recipient subsequently ships the order as a gift item, we will notify you of the return and send a refund to the gift item recipient.
Example of Return Procedure/Request for Return Address
If you wish to return an item, please contact support@anime-figurine.com.
The standard return request form is as follows:
Addressed to “anime-figurine.com” [support@anime-figurine.com]:
I/we (*) hereby notify/notifies my/our (*) withdrawal from the sales contract of goods (*) / provision of services (*) / for reasons (*):
Order date (*) / receipt date (*):
Order number:
Consumer name:
Consumer address:
Consumer signature (only if this form is notified on paper):
Date:
Return costs are the responsibility of the customer. You must return your order to the warehouse from which it was shipped.
The delivery time for replacement products depends on your place of residence.
Please provide us with a tracking number when you return your goods.