This delivery policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from our online store, you agree to the information below.
All orders are shipped within 1 to 2 days from the day you place your order for in-stock products. Out of stock or pre-ordered products may be subject to additional delays.
Once your order has been shipped, you will receive a confirmation email with tracking information.
Delivery Time:
- USA: 7 – 10 days
- Europe, United Kingdom and Switzerland: 7 – 10 days
- Rest of the world: 7 – 10 days
(IMPORTANT) From February 10th to 25th, international logistics companies will be heavily affected by the Chinese New Year festival. We know from experience that this time of year leads to a large number of misdirected, destroyed or lost packages. Therefore, to avoid these situations, Anime Figurine® will produce and store all orders not shipped before February 10th in its warehouses for safekeeping, and the shipping process will resume on February 26th.
Shipping Fees:
We do not charge any shipping fees.
Delivery Conditions
Products from our catalog are shipped from our warehouses in Europe and Asia using international logistic companies. Once your package arrives in your territory, it will be transferred to a local delivery company responsible for delivering your order to your shipping address.
To track your package, it’s important to use an international online tracking site from the start of the shipment until arrival in your territory. We recommend:
Also, we cannot change the delivery address once it is in transit. If you need to change your order’s delivery location, please contact us within one day after placing your order at support@anime-figurine.com
Cancellations
If you change your mind before receiving your order, we can accept cancellations at any time before the order is shipped. If an order has already been shipped, please refer to our refund policy.
Damaged Packages in Transit:
If you notice that a package is damaged during transport, if possible, reject the package from the courier service and contact our customer service. If the package was delivered without your presence, please contact customer service:
We respond within 24-48 hours.
Email: support@anime-figurine.com
Customer service available Monday to Friday / 9 am to 5 pm.